Shopping Cart
0 items
 
Currency
 

Terms & Conditions

 

Please read carefully:

 

The customer hereby agrees to the following Terms and Conditions of Sale.
TJ’s stands for TJ's Furniture Online Ltd trading as TJ’s Furniture & Appliances in these terms & conditions. Customer stands for the purchaser/s of goods from TJ’s
under these conditions. Goods mean any furniture or appliances purchased from TJ’s.
.
 1) Warranties
Goods all have different warranties and these are explained at time of sale.
Goods that are deemed seconds or floor models have only 3 months warranty unless specified on the invoice.
2) The warranty shall be void if
i) TJ’s determines that abuse or misuse has been the cause of the damage or defect. (e.g., customers swinging on the backs of lounge suites, sitting on arms etc).
ii) The goods have been altered, customized, reupholstered or damaged by the customer.
iii) The goods have been damaged when being moved by the customer (e.g., where the address is different from the invoice).
iv) The damage is from fading caused by direct or indirect sunlight from windows etc.
v)   Where the damage has been caused by animals.
vi) The items have been used in commercial or general non-domestic use.
vii) The damage is normal wear and tear.
viii) The customer has failed to follow the correct care programme.
ix) All warranties are a return to base (RTB) warranty it is the customer’s responsibility to cover the cost of transport back to TJ’s irrespective of whether the damage is subsequently covered by this warranty or otherwise.
3) LAY-BY POLICY
1) Lay-by purchases are accepted on the following bases:
i)
There is a requirement of 10% deposit of purchase price at the start of the lay-by (purchase date).
ii)
Goods on lay-by must be paid for in FULL by regular weekly/fortnightly payments within 12 weeks of the purchase date.
iii)
If the customer exceeds this period of 3 months, a storage charge of $25.00 + GST per week shall apply effective immediately.
iv)
If the customer cancels the transaction, an administration fee of $60.00 + GST will apply. A cancellation fee of 25% of the total sale may also apply.
v)
All storage and administration fees will be deducted from payments made when making the customer’s refund.
vi)
TJ’s reserves the right to cancel the sale at any time as it sees fit if the buyer does not meet the payment schedule and/or minimum payment as agreed above.
vii)
TJ’s reserves the right to hold the goods until the buyer makes full and complete payment.

If TJ's are making a lounge suite for you they will not start manufacturing your suite until full payment has been received, if it is a stock item that you have purchased on lay-by then it may not be available exactly upon completion of payments depending on stock levels TJ's will advise you of this.
 
4) CANCELLATION AND REFUNDS
Any goods purchased from TJ’s that are faulty will be repaired or exchanged as per our obligations under the Consumer Guarantees Act 1993.
1) There are strictly no refunds on items where a customer has simply changed there minds or chosen the wrong color/fabric or item.
2) TJ’s reserves the right not to accept any cancellation of a purchase, If goods are custom made for a customer then no cancellation or amendment will be accepted.
3) Where delivery is delayed through circumstances outside the control of TJ’s (as outlined in s 3(2)) or (delay of imports due to overseas conditions) the customer may NOT cancel their order.
4) Total amount refundable is limited to the amount received by TJ’s from the customer.
5) LIMITATION OF LIABILITY
1) TJ’s shall not be liable for any damage or injury on or by the goods purchased. The customer waives all claims existing now or at any time thereafter against TJ’s
2) Nothing said by any salesperson or representative on TJ’s behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by TJ’s, unless agreed in writing by TJ’s management only.
3) Except for fraud or fraudulent misrepresentation, TJ’s shall not be liable for such representations being untrue or misleading.
6) GENERAL
1) For any customer requests, customers must provide the original invoice.
2) Goods are sold for domestic / household use only. All statutory warranties and remedies are excluded to the maximum extent permitted where goods are purchased for commercial or business purposes.
3) Prices advertised or quoted are subject to change without prior notice.
4) Goods advertised or quoted are subject to availability.
5) TJ’s reserves the right not to accept any purchase request if:
a.
We have insufficient stock;
b.
We do not deliver to your area;
c.
Payment transaction was not authorized
d.
One or more of the goods was incorrectly advertised, quoted, or priced.
 
PAYMENT BY CREDIT CARD WILL INCUR AN ADDITIONAL 4% +gst CHARGE ON THE TOTAL AMOUNT
 
PLEASE SEE OUR DELIVERY POLICY BY CLICKING ON IT ON THE MENU.